Refund, Return & Cancellation Policy

At Green Agro, we aim to provide genuine and properly packaged agricultural products to our customers.

Because agricultural products can have specific storage, safety, shelf-life, and regulatory requirements, return eligibility may vary by product. Please read this policy before placing an order.

1. Order Cancellation

You may request cancellation before your order is dispatched. To request cancellation, contact us as soon as possible with your Order number, Registered mobile number, and Reason for cancellation. Once an order has been dispatched, cancellation may not be possible.

2. Eligible Return/Replacement Situations

A return or replacement request may be considered in situations such as:

• Damaged Product: The product is visibly damaged during delivery.
• Incorrect Product: You received a product different from the product ordered.
• Missing Product: An item shown in the order is missing from the delivered package.
• Manufacturing/Packaging Issue: The product has a verified manufacturing or packaging defect.
• Other Approved Cases: Other cases may be considered based on product type and applicable manufacturer/distributor policy.

3. Products That May Not Be Eligible for Return

Due to the nature of certain agricultural products, the following may not be returnable after delivery/opening unless the product is damaged, defective, incorrect, or otherwise eligible under applicable law:

• Seeds
• Fertilizers
• Crop protection products
• Bio-products
• Organic agricultural inputs
• Micronutrients
• Chemicals/agricultural formulations
• Opened products or Used products
• Products with damaged packaging caused after delivery
• Products without original packaging where required

Eligibility will depend on the specific product and applicable legal requirements.

4. Report Damage Immediately

If you receive a damaged package, take photographs of the outer packaging and the product. Keep the packaging and product safely and contact Green Agro as soon as possible. Where practical, customers should report visible delivery damage within 48 hours of delivery. This reporting period does not limit any rights available to the customer under applicable law.

5. Return Conditions

Where a return is approved:

• Product should be unused where applicable.
• Original packaging should be retained.
• Labels should remain intact.
• Accessories/documents should be included where applicable.
• Proof of purchase/order information may be required.

We may request photographs, videos, batch information, invoice details, or other information necessary to evaluate the claim.

6. Return Request Process

To request a return/replacement:

• Step 1: Contact Green Agro.
• Step 2: Provide your order number and registered contact information.
• Step 3: Explain the issue.
• Step 4: Provide photographs/videos if requested.
• Step 5: Our team reviews the request.
• Step 6: If approved, we provide return/replacement instructions.

Do not send products to an address unless Green Agro has provided return instructions.

7. Replacement & Refunds

Where a replacement is approved and the product is available, Green Agro may arrange a replacement. If the same product is unavailable, we may offer an alternative product, subject to customer agreement, a refund, or another appropriate resolution.

Once a refund is approved, the amount will generally be processed through the original payment method where technically possible. Refund processing may depend on the payment gateway, bank, card issuer, UPI provider, payment method, and order status. Green Agro will initiate the refund within the applicable processing period after approval. The actual credit time may vary depending on the payment provider or bank.

8. Shipping Charges & Failed Delivery

Refund treatment for shipping charges may depend on the reason for the return/cancellation. For example, if an incorrect product was supplied by Green Agro or a damaged/defective product was received, it may qualify for appropriate shipping reimbursement. Customer-requested cancellations may have different treatments.

If an order is returned to Green Agro because of an incorrect address, incorrect pincode, customer unavailable, repeated delivery failure, customer refusal, or incorrect contact information, additional shipping or handling consequences may apply depending on the circumstances.

9. Refund for Payment Failure

If money has been deducted from your bank/account but the order was not successfully created or payment was not confirmed, we will verify the transaction. If payment is confirmed but the order was not successfully processed, the applicable amount will be handled according to the payment/refund process. Do not make repeated payments without checking your order/payment status when a transaction appears pending.

10. Coupon and Promotional Orders

If an order purchased using a coupon or promotional offer is cancelled or returned, the refund calculation may account for the original discount. Coupons may not be reissued automatically. Promotional benefits may not be refundable as cash.

11. Product Usage

Green Agro cannot accept returns based solely on a customer's dissatisfaction with agricultural results where the product has been correctly supplied and used. Crop performance can depend on soil, weather, crop variety, application method, dosage, timing, irrigation, pest/disease conditions, and farming practices. Always follow the manufacturer's product label and instructions.

12. Contact for Refunds & Returns

Green Agro
Email: support@greenagro.com
Phone: +91 9876543210
WhatsApp: +91 9876543210
Business Address: Milkat No. 410/A, Near Khandoba Temple, A/P Khandobachiwadi, Tal. Palus, Dist. Sangli – 416303, Maharashtra, India

Please mention your Order Number when contacting us.